Genie Stories

Why Norm Hayes Founded Genie Senior Services

January 14, 2020

Why Norm Hayes and Mike Kind Founded Genie Senior Services

Someone asked me, Norm, the other day “How did you get the idea for Genie Senior Services?”

Well… I lost my Dad to Cancer in 2011. Dad was Mom’s caregiver because she had suffered a stroke and had ever progressing Dementia.

When Dad died, I had to find a place for my Mom. It was tough to put my Mom in a “home”. It was even tougher to figure out what to do with all of Mom and Dad’s stuff. Some of the stuff had tremendous sentimental value to Mom and Dad and me as well.

I remember walking into Mom and Dad’s house feeling such a tremendous loss. What was once a loving, warm and friendly home was now a cold, quiet and lonely place.

I was all alone as my brother was far away in New Zealand and the task of figuring out where to start was overwhelming.

I knew then there must be a better way. Could someone do this for me? Is there someone that could help?

I went through the process of cleaning out, trying to sell things and then getting the house ready for sale. Not easy to do! However, once the task was taken care of, I was able to just go visit Mom and spend time with her.

I moved her again with my partner Mike. Together we moved her from her Supportive Living home into a long-term care home. That was really tough on me. After Mike and I moved her, we discussed the obvious need in the market, and how we may be able to create an all encompassing service that could satisfy the need in the market.

My mother passed away not long after that last move. I remember the day the long term care home called me to say Mom had died and could you come grab her belongings. They had to be out by the end of the day as they had her room filled for the next day. Once again, Mike and I went and removed the remaining items.

It was a tough time.

When we meet people today and they share their story, whether they are a couple or someone alone we can truly listen and can truly relate. I’ve been there!

I love to tell my story as well and it instantly creates a bond…. a bond of trust. I can’t tell you how many times we have shared tears with people just like my Mom and Dad. I can’t tell you how many times we have been hugged and held tight and looked in the eyes and heard “thank you, thank you so much, now I don’t have to worry.”

This is why we love what we do.

My Mom and Dad would not be surprised to hear what I am doing. At the Cascades in Chilliwack they would always tell my Mom how lucky she was that I came by to see her almost every day.

I miss my Mom and Dad so much…perhaps that’s why I love what I do and love the people we work with everyday!

If you are in the Lower Mainland area of BC and need assistance with downsizing and relocating, give us a call.